I don't typically talk about work here anymore, but I had to share...
I got a call tonight from a customer who wanted to order a pay-per-view, but thought the times listed for it were weird. PPV isn't my department, but the guy said he had talked to 3 or 4 different people and nobody could answer his question, so I took pity on him and didn't transfer him to the department that handles PPV.
He wanted to watch an event, but had missed the original airing, and thought the replay times were a little weird. One of the replay times was mid-afternoon on a Wednesday. He said "who would actually be home to watch it? Doesn't everyone work Monday to Friday, 9 to 5?"
I had to bite my tongue - hard - to keep myself from reminding him that he was calling my company at 7 PM on a Saturday night to ask about it. And he certainly didn't call me at home.
To me, stuff like that just reinforces my belief that while customers appreciate the ability to speak with a live representative at any time of the day or night, they don't realize that the person they're speaking with is actually at work.
I submitted it to Reader's Digest for All In A Day's Work... we'll see what happens.
Posted by beenie at April 22, 2006 10:17 PM