Random work vent
READ YOUR BILL BEFORE YOU CALL!!!! It never ceases to amaze me how many people call my department to complain about their bill without taking the time to read it first. If you can suddenly understand your bill with a quick one-sentence explanation, it usually means you were just too damn lazy to read it in the first place - especially since all I do is read your bill back to you. I repeat: READ YOUR BILL, PEOPLE!!!!!!