Damn uppity techies!!
I need to preface this with a little bit of info: I work in customer service for an ISP. That said, I absolutely HATE when technical support reps think you're stupid just because you're customer service and not tech support. YES, I know how to do my job, YES I know how to move an e-mail address from one account to another. I'm not 5 years old, and just because I don't work in the Ivory Tower over there known as the help desk, that does NOT mean I need you to explain to me how to do my job!!!!!!!!